> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up Sales Sequence Chatbots in ChatSyncs

> How to use a Follow-up Sequence to nurture a sales lead automatically, from first contact to closing.

In ChatSyncs, a "sales sequence chatbot" is a Follow-up Sequence (see [How to Build Automatic Follow-Up
Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs)) built around
moving a lead toward a sale, instead of a generic drip campaign.

**Example — a real estate lead:**

* Day 0 — "Thanks for your interest! Here are 3 properties matching your budget."
* Day 2 — "Still deciding? Here's a video walkthrough of our top pick."
* Day 5 — "This unit is getting popular — want to book a site visit?"
* Day 8 — "Limited-time offer: book this week and get free registration."

Each message nudges the lead one step closer, without a salesperson manually following up.

<Frame>
  <img src="https://mintcdn.com/chatsyncs/sOr8zsZPH59fQo2F/images/learn/whatsapp-sequence/step-02-configure-new-sequence.png?fit=max&auto=format&n=sOr8zsZPH59fQo2F&q=85&s=6cc6cda5c90a3e10fc99f08a989356cc" alt="Configuring a new Follow-up Sequence with its delivery schedule" width="1256" height="562" data-path="images/learn/whatsapp-sequence/step-02-configure-new-sequence.png" />
</Frame>

<Steps>
  <Step title="Build the sequence">
    Follow [How to Build Automatic Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs) to create the campaign and
    set its delivery schedule.
  </Step>

  <Step title="Write messages that move the sale forward">
    Each message should have a clear next step — a link, a question, or an offer — not just a
    check-in.
  </Step>

  <Step title="Tag leads who respond">
    Use [Labels](/learn/chatsyncs-subscriber-manager/manage-custom-fields-and-labels-with-chatsyncs#create-a-label) to mark
    leads who reply or convert, so they can be pulled out of the sequence and handled by a
    salesperson directly.
  </Step>
</Steps>

## Frequently asked

<AccordionGroup>
  <Accordion title="What's different about a 'sales sequence' versus any other sequence?">
    Nothing technical — it's the same Follow-up Sequence feature — see [How to Build Automatic
    Follow-Up Chatbots on WhatsApp](/learn/chatsyncs-automation/build-automatic-follow-up-chatbots-on-whatsapp-in-chatsyncs) —
    just written with a sales goal (get a reply, book a call, close a deal) at every step.
  </Accordion>

  <Accordion title="How do I stop the sequence once a lead replies and wants to talk to a person?">
    Assign the conversation to an agent from the [Shared Inbox](/learn/chatsyncs-shared-inbox/team-collaboration-agent-assignment-in-chatsyncs)
    — a human handling the chat directly is the natural point to take them out of the automated
    sequence.
  </Accordion>
</AccordionGroup>