> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Make a Chatbot Reply to Any Keyword in ChatSyncs > How to give your bot a catch-all reply for messages that don't match any keyword you've set up. A [Keyword Replies](/learn/chatsyncs-automation/how-to-create-a-keyword-based-whatsapp-chatbot-in-chatsyncs) flow only replies to the exact words you've set up as **Trigger Keywords**. If a customer types anything else, the bot stays silent by default. **Example:** Say your bot only has a flow set up for the word `menu`. If a customer types `menu`, the bot replies. But if that same customer types `hi`, `pricing`, or `help`, the bot does nothing — because none of those words were set up as a Trigger Keyword. To fix this, set up a catch-all reply that fires for anything that doesn't match a Trigger Keyword. That catch-all is the **No Match** action, not a special keyword you type in. It has two halves, set up in two different places: Enable **No Match Reply**, and set **No Match Response Frequency Limit** — **Every Time**, **Once a Day**, **Once a Month**, or **Once a Year** — so the same customer doesn't get the fallback reply on every single unmatched message. Click **Publish Changes** to save. Bot Settings General tab with No Match Reply enabled and the No Match Response Frequency Limit dropdown open, showing Every Time, Once a Day, Once a Month, and Once a Year Open **Automation → Quick Actions**, then click the **No Match** tile in the Action Buttons grid to build the actual flow that runs. Automation tab, Quick Actions sub-tab, with the No Match tile highlighted in the Action Buttons grid alongside Get-started, Location Reply, Un-subscribe, and other tiles See [How to Set Up Quick Actions (No Match, Get Started, and More)](/learn/chatsyncs-automation/how-to-set-up-quick-actions-no-match-get-started-and-more-in-chatsyncs) for the full **No Match** flow-building walkthrough. **Example:** A customer types `pizza`, `help me`, or anything else with no matching flow. Instead of getting ignored, **No Match** catches it and replies with something like *"I'm not sure I understood — type 'menu' to see what I can help with."* Example No Match flow catching an unmatched message ## Frequently asked Not as a keyword you type — instead, enable **No Match Reply** in Bot Settings → General, then build its flow under **Automation → Quick Actions → No Match**. Together they catch every message that didn't match a set trigger keyword. Check **No Match Response Frequency Limit** in Bot Settings → General — if it's set to **Once a Day** (or longer), the same customer only gets the fallback reply once per that period, even if they send several more unmatched messages. Yes — the keyword matching type on a flow's trigger can be set to match partially, not just an exact word. See [How to Create a Keyword-Based WhatsApp Chatbot](/learn/chatsyncs-automation/how-to-create-a-keyword-based-whatsapp-chatbot-in-chatsyncs) for the trigger setup. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.