> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt > Use this file to discover all available pages before exploring further. # Availability-Based Conversation Assignment — Solution > How ChatSyncs' Round Robin conversation assignment automatically rotates incoming WhatsApp conversations across a team, one available agent at a time, using a shared Team Role and the Assign Conversation to a Group action. Use this when a customer wants conversations shared out evenly across Sales, Support, or any multi-agent team without manually picking who gets each chat. * ChatSyncs' Round Robin assignment automatically rotates every new conversation across a team, one agent at a time, with no one manually deciding who's next. * A bot flow greets the customer first, then hands the conversation to a Team Role (the "group" Round Robin rotates within) using the **Assign Conversation to a Group** automation action. * Round Robin only considers agents who are currently online — an offline team member is skipped, so a conversation never lands with someone who isn't available to answer it. * If every agent in the group happens to be offline when a conversation arrives, it waits unassigned and is handed to the very next agent from that group who comes back online. * Every agent in the rotation ends up with roughly the same number of conversations, and the Shared Inbox always shows exactly who owns each one. ## Business Benefits * Equal, automatic distribution of incoming conversations across the whole team * Faster first response, since a conversation always lands with an agent who's actually online * No manager time spent manually triaging or reassigning chats * Scales instantly — add a new team member to the shared Team Role and they join the rotation * A clear, visible conversation owner in the Shared Inbox, so nothing gets missed or double-handled ## Workflow Diagram ```mermaid theme={null} flowchart TD Customer -->|Sends a WhatsApp message| Trigger[Bot Flow Trigger] Customer -->|Or message matches an AI intent| Intent["AI Agent: Intent Detection"] Trigger --> Welcome["Welcome / Interactive Message"] Welcome --> Assign["Assign Conversation to a Group"] Intent --> AgentAssign["Agent Assignment action"] AgentAssign --> Assign Assign --> RR{"Round Robin checks the next agent in the group"} RR -->|Agent is online| Agent["Agent Receives Conversation in Shared Inbox"] RR -->|Agent is offline| Skip["Skipped, next agent in rotation checked"] Skip --> RR Agent --> Reply["Agent Replies to Customer"] ``` Why manual conversation assignment doesn't scale. Build it step by step.