> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatsyncs.com/llms.txt > Use this file to discover all available pages before exploring further. # Availability-Based Conversation Assignment — Business Problem > The business problem solved by Availability-Based Conversation Assignment (ChatSyncs' Round Robin conversation assignment) — manual, uneven, and slow assignment of incoming WhatsApp conversations across a support or sales team. Use this when a customer describes conversations piling up unevenly across team members or agents getting handed chats while unavailable. * When several customers message at once, someone has to decide who handles each conversation — and that decision usually falls on whoever happens to be free to make it. * Manual assignment is slow: a conversation can sit untouched for minutes while a manager notices it and hands it off. * It's also uneven — the same available team member keeps getting picked, while others sit idle, so workload piles up unfairly on one person. * A team member who has already stepped away can still get handed a new conversation, leaving the customer waiting for a reply that isn't coming. * Without a clear rotation, managers spend their time on triage instead of on the actual conversations. ## Cost of Not Solving This * The few minutes a conversation sits unassigned is exactly the window a customer decides to try a competitor instead, or just stops replying. * The team member who keeps getting picked burns out faster and starts giving shorter, rushed replies, while idle teammates' capacity goes unused entirely. * A customer handed to someone who already stepped away sits with a "sent" message and no reply — from their side, that's indistinguishable from being ignored. * Every minute a manager spends manually triaging incoming chats is a minute not spent on an actual conversation, or on their own job. * None of this shows up as one big failure — it's a steady trickle of slightly worse experiences and wasted capacity that adds up week over week. How ChatSyncs' Round Robin assignment solves this.